Privacy policy

 

 

Denise Celia Curated
Last Updated: 2025

This Privacy Policy explains how Denise Celia Curated collects, uses, stores, and protects your personal information when you use our website or interact with our services.

By accessing or using this website, you agree to the terms outlined below.

1. Parties

This Privacy Policy applies to:

  • Denise Celia Curated, located at Franschhoek, Western Cape the owner and operator of this website (“Denise Celia Curated”, “we”, “us”), and

  • All visitors, customers, and users who access this website (“you”).

2. Definitions

Personal Information
Information relating to an identifiable natural person or, where applicable, a legal entity, as defined in the Protection of Personal Information Act (POPIA). This may include your name, contact details, delivery address, and information submitted when placing an order.

Technical Information
Data automatically collected by our website or hosting services, such as IP address, device type, browser information, pages visited, and general usage data.

Processing
Any action performed on personal or technical information, such as collecting, storing, using, updating, or deleting it.

3. Information We Collect

3.1 Information you provide directly

We collect personal information when you:

  • Place an order

  • Create an account (if applicable)

  • Subscribe to our mailing list

  • Contact us via email or through the website

This may include:

  • Full name

  • Email address and phone number

  • Billing and shipping address

  • Order details

  • Payment information (processed securely by third-party payment providers — we do not store credit card details)

  • Any information contained in messages sent to us

3.2 Information collected automatically

When you browse our website, we may automatically collect:

  • IP address

  • Device type and browser information

  • Cookies and usage data

  • Pages visited and products viewed

  • Analytics information for website optimisation

You may browse without providing personal information, but certain features (such as checkout) will require it.

4. How We Use Your Information

We process your personal information for:

4.1 Order fulfilment

  • Processing your purchase

  • Arranging delivery and providing tracking

  • Sending order confirmations and updates

4.2 Customer support

  • Responding to enquiries and service-related requests

4.3 Optional marketing

  • Sending newsletters or updates if you choose to subscribe
    You may unsubscribe at any time.

4.4 Website optimisation & analytics

  • Improving performance, functionality, and user experience

4.5 Legal compliance

  • Tax, accounting, recordkeeping, and regulatory requirements

4.6 Service providers

We may share necessary information with trusted third parties:

  • Payment processors

  • Courier and delivery partners

  • Website hosting, security, and analytics tools

These providers are obligated to protect your information and may only use it to support the services you requested.

4.7 Anonymised data

Non-identifiable information may be used for analytics or reporting.

5. Legal Basis for Processing

We process information based on:

  • Contract performance — to fulfil your purchase

  • Consent — for marketing subscriptions

  • Legitimate interest — security, fraud prevention, website analytics

  • Legal obligation — financial and tax compliance

6. Information Retention

We retain:

  • Order and financial records for 5 years (required by law)

  • Marketing data until you unsubscribe

  • Technical data for as long as necessary for security and optimisation

You may request deletion of your personal information where legally permitted.

7. Disclosure of Information

We may disclose personal information:

  • To service providers involved in payments, delivery, or website operations

  • If required by law

  • To protect our rights, safety, or property

  • In the event of a business restructuring or transfer (you will be notified)

  • As anonymised, non-identifying data

We never sell personal information to third parties.

8. Security Measures

We take reasonable precautions to safeguard your information, including:

  • Secure hosting and firewalls

  • Encrypted payment processing by verified gateways

  • Limited internal access

  • Regular security updates and risk reviews

Although no online system is entirely risk-free, we take appropriate steps to protect your data.

9. Your Rights (POPIA)

You have the right to:

  • Access your personal information

  • Request correction or deletion

  • Withdraw consent for marketing

  • Object to certain types of processing

  • Complain to the Information Regulator of South Africa

We may request proof of identity before responding to information requests.

10. Cookies

We use cookies to enhance user experience, analyse performance, and support website functionality.

You can disable cookies in your browser settings, but some features may not function properly.

11. Third-Party Links

Our website may contain links to external sites.
Denise Celia Curated is not responsible for the security, content, or privacy practices of third-party websites.
We recommend reviewing their policies before submitting personal information.

12. Updates to This Policy

We may update this policy periodically.
Changes will be posted on the website with 30 days’ notice for material updates.
Continued use of the website indicates acceptance of the revised policy.

13. Contact Details

Denise Celia Curated
Franschhoek, South Africa
Email: info@denisecelia.com

For privacy or data-related enquiries, please contact us at the above address.

14. Jurisdiction

This policy is governed by the laws of the Republic of South Africa.
Any disputes fall under South African jurisdiction, subject to applicable consumer protection laws.